PRIVACY

Personal details provided such as your name, address, email address and the gift recipient information are only collected for the purpose of processing and dispatching your order. We will never sell or disclose any of this information to other businesses or third parties, except as required by law.

If you have provided your email address we may email you special offers from time to time. If you do not wish to receive our emails you may opt out at any time by selecting unsubscribe at the bottom of the email or emailing us at info@glamourgiftsimports.com

PAYMENT SECURITY

Glamour Gifts Imports accept Visa and MasterCard. Your credit card details are used for the sole purpose of processing your order and we do not store any credit card information in our systems. We also accept Paypal as a safe and secure payment option, which will allow you to pay using other payment methods (such as American Express or Discover cards).

Glamour Gifts Imports takes the security of our customers very seriously. We have created a secure ecommerce environment using Secure Sockets Layer technology (SSL). The SSL technology is the industry standard and offers the highest level of encryption available. It ensures your personal information and credit card details are secure and protected.

If you have any questions with regard to information privacy and security, please Contact Us.

PROTECTING YOUR PRIVACY

At Glamour Gifts Imports, we are 100% committed to protecting the privacy and security of our customers and visitors to our website.

For all our services, the data controller — the company that’s responsible for your privacy— is Glamour Gifts Imports Pty. Ltd.

HOW WE USE YOUR INFORMATION 
We use your information in a number of different ways — what we do depends on the information. Below is a list of how we use your information and why:

Name, Contact Details, Date of Birth and Purchase History:

How we use your name, contact details, Date of Birth and Purchase History	Why?
Deliver your purchase to you	We collect your name and contact details so that we can perform our contract with you when you make an online purchase.
Fraud prevention and detection	We must collect your information to prevent and detect fraud against either you or Glamour Gifts Imports.
Finding out what you and other customers like	We store your information to ensure we are selling products that you and other customers will like.

 

Payment Information:

How we use your payment information	Why?
Taking payment and giving refunds	This is stored so that we can perform our contract with you when you make an order and so that if required, we can refund you.
Fraud prevention and detection	We store your payment information to prevent and detect fraud against either you or Glamour Gifts Imports.

 

Your Contact History with Us:
This is includes conversations we’ve had over the phone, email, instant chat or via social media

How we use your contact history	Why?
Provide customer service and support	We do this to perform our contract with you and so that we can provide the best service possible with our customers.
Train our staff	So that, when you contact us, you get the best possible customer service

 

Purchase history and saved items:
What you’ve bought and what you’ve stored in your basket for another time

How we use your responses to surveys, competitions and promotions	Why?
Sell you things	We’ve got to do this to perform our contract with you — if you are unable to put items into a basket, you cannot buy it!
Provide customer service, support, and handle returns	We do this so that we can perform our contract with you
Finding out what you, and other customers, like	To ensure we are giving you what you want, and to stay ahead of the competition

 

Information about your phone or laptop, and how you use our website and app:
Information you give us when you browse our site, including your IP address and device type.

Your responses to surveys, competitions and promotions:

How we use your responses to surveys, competitions and promotions	Why?
Run the survey, competition or promotion	We must do this to perform our contract with you. If we cannot use your information you cannot win.
Protect our website	We do this so that we can perform our contract with you
Finding out what you, and other customers, like	To prevent and detect fraud against either you or Glamour Gifts Imports. This is also to ensure that we meet our legal obligations about looking after your data

You don’t have to give us any of this personal information. If you choose not to you may not be able to buy from the site, and you are unlikely to receive our optimal overall customer experience. We also anonymize and aggregate personal information (so that it does not identify you) and use it for purposes including testing our IT systems, research, data analysis, improving our and developing new products and services. We also share this information with third parties.

Sharing your information

• We do not, and will not, sell any of your personal data to any third party – including your name, address, email address or credit card information. We want to earn and maintain your trust, and we believe this is absolutely essential in order do that. However, we share your data with the following categories of companies as an essential part of being able to provide our services to you, as set out in this statement:
• Companies that do things to get your purchases to you, such as payment service providers, warehouses, order packers, and delivery companies
• Professional service providers, such as marketing agencies, advertising partners and website hosts, who help us run our business
• Credit reference agencies, law enforcement and fraud prevention agencies, so we can help tackle fraud
• Companies approved by you, such as social media sites (if you choose to link your accounts to us).
• We may provide third parties with aggregated but anonymized information and analytics about our customers and, before we do so, we will make sure that it does not identify you. 

Keeping your information

We’ll only hold on to your information for as long as you are a customer. If you haven’t logged onto our website for three years we will delete your information from our systems. If you no longer wish to be a customer, you can also contact our sales team at info@glamourgiftsimports.com and request to delete all the information we have on you.

If reasonably necessary or required to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our Terms & Conditions, we may also keep hold of some of your information as required, even after you have closed your account, or it is no longer needed to provide the services to you.

Your rights

You have a lot of rights relating to your personal information:

• The right to be informed about how your personal information is being used
• The right to access the personal information we hold about you
• The right to request the correction of inaccurate personal information we hold about
• The right to request that we delete your data, or stop processing it or collecting it, in some circumstances
• The right to stop direct marketing messages, and to withdraw consent for other consent-based processing at any time
• The right to request that we transfer or port elements of your data either to you or another service provider

If you want to exercise your rights, have a complaint, or just have questions, please contact us. Changes to how we Protect Your Privacy

 
We may change this page from time to time, to reflect how we are processing your data. If we make significant changes, we will make that clear on the Glamour Gifts Imports website, or by some other means of contact such as email, so that you are able to review the changes before you continue to use Glamour Gifts Imports